Privacy policy
Last Updated: November 2025
At Carmela’s Cookware Co., we care about your privacy as much as we care about quality cookware. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in any way. We believe in transparency and want you to feel confident when shopping with us.
1. Overview
This Privacy Policy describes how Carmela’s Cookware Co. (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from carmelascookwareco.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).
By accessing or using our Services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue use of the Services.
2. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with an updated “Last Updated” date.
3. How We Collect and Use Your Information
We collect personal information from you directly, automatically through cookies and similar technologies, and from third parties who support our business operations.
Information You Provide Directly
- Contact Details: Name, email, phone number, billing and shipping address.
- Order Information: Purchase details, payment confirmation, and order history.
- Account Information: Username, password, and security credentials.
- Customer Support: Information shared when you contact us or submit inquiries.
- Shopping Activity: Items you view, save to wishlist, or add to your cart.
Information We Collect Automatically
We collect certain data through cookies, pixels, and similar tools, including:
- IP address, device type, browser information, operating system
- How you interact with our Site (pages viewed, time spent, clicks, etc.)
Information From Third Parties
We may receive information from:
- Shopify, our e-commerce platform provider
- Payment processors for secure transactions
- Shipping and fulfillment partners to deliver your orders
- Advertising and analytics providers to understand site traffic and marketing performance
We use this information to operate our store, process orders, provide customer service, improve our offerings, and personalize your experience.
4. How We Use Your Information
We use your personal information for the following purposes:
- To provide products and services (order processing, fulfillment, returns)
- To communicate with you (order updates, support responses)
- For marketing and promotions (sending product updates or special offers)
- To prevent fraud and ensure security
- To comply with legal obligations
You can opt out of promotional communications at any time by clicking “unsubscribe” in our emails.
5. Cookies and Tracking Technologies
Like many websites, we use cookies and similar technologies to improve functionality and performance. For detailed information about Shopify-related cookies, visit: https://www.shopify.com/legal/cookies.
You can adjust your browser settings to refuse cookies, though doing so may affect some features of our Site.
6. How We Share Information
We may share your personal information in limited circumstances:
- With service providers and vendors (Shopify, payment processors, fulfillment centers, IT support, analytics partners)
- With business partners who assist with advertising and promotions
- In business transfers (e.g., merger, sale, or reorganization)
- To comply with legal requirements or protect our rights
We do not sell your personal information.
7. Shopify as Our Platform
Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that enables us to sell our products. Your data is stored securely through Shopify’s data storage and protected by industry-standard measures.
For more details, please visit Shopify’s Privacy Policy.
8. User-Generated Content
If you post reviews or other content on our Site, that information may be publicly visible. Please use discretion and avoid sharing sensitive personal details in public areas.
9. Third-Party Links
Our Site may contain links to other websites. We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before sharing information.
10. Security and Data Retention
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, or resolve disputes.
11. Children’s Privacy
Our Site is not intended for individuals under the age of 13, and we do not knowingly collect personal information from minors. If we discover that a child has provided us personal data, we will delete it promptly.
12. Your Rights and Choices
Depending on your location, you may have rights to:
- Access or request a copy of your data
- Request correction or deletion
- Object to processing or withdraw consent
- Request data portability
To exercise these rights, please contact us at contactus@carmelascookwareco.com.
We may need to verify your identity before processing your request.
13. Do Not Track
Our Site does not currently respond to “Do Not Track” signals from browsers because there is no consistent industry standard for compliance.
14. International Users
If you access our Site from outside the United States, please note your data may be processed in the U.S. and other countries. We use appropriate safeguards, such as Standard Contractual Clauses, for data transfers where required by law.
15. Contact Us
If you have any questions, requests, or recommendations regarding this Privacy Policy, please contact us at:
📧 Email: contactus@carmelascookwareco.com